Proprietary Rights

You acknowledge and agree that the Site contains proprietary information that is protected under Australian intellectual property laws, including the laws of copyright and trademark. Except as expressly authorised by us or our licensors, you agree not to sell, rewrite, modify, redistribute, create derivative works from the Site content in whole or in part.
You must look at the Site online, download individual pages to your personal or handheld computer for later reading, and even print a copy of pages for yourself. You must not remove any copyright notices from our materials. We reserve all of our other rights not granted in these Terms of Use. You agree not to access the Site by any means other than through the interface that is provided by

Promotional Codes 

Promotional Codes are only applicable to the cost of products and are not applicable on shipping costs unless explicitly specified. Promotional codes are valid for customers of www.reminisceit.com.au. Promotional codes cannot be combined with other promotions or promotional codes unless stated. Reminisceit reserves the right to verify the validity of the promotional discount code and may at its sole discretion cancel orders or refuse to fulfil orders where the discount code has been used by a non-qualifying customer. Your purchase and delivery are subject to Reminisceit’s standard Terms & Conditions. Additional conditions of use may apply and will be communicated by Reminisceit.

User Ideas/Submissions

Should you provide any ideas for product development and/or enhancement to be used by the Site, those ideas automatically become our property and you automatically forfeit your right to any ownership of these ideas, including without limitation any intellectual property in and to these ideas. If you intend to own the intellectual property rights in these ideas please do not submit your concepts or prototype samples to us.

Prohibited Use of Site

You must not use the Site to violate any law, statute, ordinance or regulation;
submit, transmit or otherwise make available any material or content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful, offensive, or racially, ethnically or otherwise objectionable.
We have the sole discretion to determine whether material or content provided by you constitutes prohibited material or content, and any material or content submitted to us may be examined and rejected at any time. You acknowledge that although we do not and will not examine and review all material and content submitted or transmitted to us, we have the absolute right (but not the obligation) to review, delete, move, and edit such material and content, or take any other appropriate action with respect to prohibited content and material, for any reason, at any time, without notice. Notwithstanding the above, when you access the Site, you acknowledge and agree that all material or content (whether private or public) that is provided to us and/or uploaded and/or stored on the Site is the sole responsibility of the person who submitted it. You understand that by viewing the Site, you may be exposed to material or content that you consider offensive and you take sole responsibility for such exposure.

Acceptance Procedure

By accessing the Site or registering, you agree with all the terms and conditions of these Terms of Use. We reserve the right, in our sole discretion, to change these Terms of Use from time to time, and your continuing use of the Site constitutes your acceptance of and agreement to any changed terms and conditions.

Payment Terms

Once an order has been placed you have a period of 12 months to return your keepsakes to Reminisceit from the date of purchase. It is your responsibility to ensure that your keepsakes have been sent to Reminisceit within this 12 month timeframe.

After this period expires your order will no longer be valid and no refund will be issued. All payments will be processed through an online payment system (“Payment System”) – PayPal or Afterpay Pty. Ltd. The Site is not responsible, nor liable for the monetary transactions done via this Payment System. In addition, you are subject to transaction fees from the Payment System and its terms of service regarding this fee. Refunds for users and/or customers are not the responsibility of the Site.
We are not liable for any errors made with the Payment System. Please view their terms and conditions.

Refunds and Returns Policy

We cannot offer refunds as our products are made to order. In placing an order you are giving your permission for our Design Team to showcase your keepsakes, using their professional judgement and expertise to design the book with regards to layout, backgrounds, fonts, image size and formatting. Please note that your book proof includes one round of amendments/edits - any further changes or edits to layout after this initial round will incur a charge at a rate of $40.00 per hour – layout changes may include a single page layout, or the size of a particular image. We cannot completely redesign the layout of a book after the proof is sent. If you would like a more extensive redesign, please email us directly. It is the responsibility of the customer to notify Reminisceit of final approval of the book within 7 days of receipt of the electronic proof. Should approval not be granted via email or phone within this timeframe, the book will go into final production regardless and will be deemed as having been approved.

Reminisceit will replace faulty products only if it is evident that they were damaged before arriving at your doorstep.
We will take every possible precaution to return your keepsakes to you in the condition they were received, but we cannot take responsibility for any damage received in transit.

Reminisceit prides itself on the quality of the Goods which it produces and conducts quality assurance checks on all Goods. In the event that you discover a manufacturing error, for example the physical condition of Goods, you should inform us immediately in accordance with the following process:

(a) as soon as possible, but not more than 7 days, after the Order is delivered to you, you must contact Reminisceit at the e-mail address listed on the Website and provide a description and photographic evidence of the manufacturing error or cause of dissatisfaction. You must also provide photographic evidence of the condition of the packaging to enable Reminisceit to determine if the Goods were damaged during delivery to you;
(b) Reminisceit will review the description and photographic evidence provided by you and will determine, in its absolute discretion, whether to replace the Goods, repair the Goods or provide you with an explanation as to why Reminisceit has declined to repair or replace the Goods. Reminisceit will inform you of its decision within 7 days of receiving your e-mail. This provision will always be determined in accordance with Australian Consumer Protection Law.

Keepsake Returns

At point of sale you are given the opportunity to pay for your keepsakes to be returned. If you do not select for your keepsakes to be returned you are giving  Reminisceit permission to dispose of all received keepsakes within 14 days of dispatch of your finalised product(s). Reminisceit cannot be held liable for any change of mind.   

All keepsakes returned by Reminisceit is done so at the customer's own risk.  Should keepsakes go missing in transit, Reminsiceit will not be held responsible for the loss/damage of the keepsakes, nor will any compensation for the loss or damage of original keepsakes be provided. 

Tracking your parcel

When customer products have been dispatched, the customer will be notified via email that they have been sent. The email will also contain the name of the carrier and a tracking number to enable the customer to track the delivery. In the event that the customer is not present to receive the parcel at the nominated delivery address it is the responsibility of the customer to follow up with the carrier to arrange re-delivery or collection.

Privacy Policy

We pay special attention to privacy issues. The purpose of our privacy policy is to identify the information we may collect about you, describe the uses we may make of your information and the security measures we take to protect it, and describe your options for controlling your information. You can review our privacy policy for the Service.

Questions or Concerns about Our Terms of Use
For questions or concerns about these terms of use, please send an email.